FAQ Thanksgiving Questions
Pre-orders for Thanksgiving will open on October 18
During this time of exceptional demand, here are answers to our most frequently asked questions:
1. How can I get a Thanksgiving Pie?
Pre-orders for Thanksgiving will open ONLINE ONLY on October 18.
All orders are taken online. Due to the volume, we are unable to take orders via email or over the phone. Please order online.
We make a certain number of pies in each flavor each day leading up to Thanksgiving. You must order pies available on that day. If the pie you want isn't listed on the day you want, you must either order for another pickup date when the pie is available OR order a different pie. Each pickup date requires a separate order.
PLEASE NOTE - Your pie date and your pickup date MUST match. If you order a pie from the Tuesday menu and a pickup date on Wednesday, we will try to reach you to clarify. However, if there is a date conflict and we cannot reach you, your order will be cancelled and refunded.
2. Is Pre-order the Only Way to Get Thanksgiving Pie?
NOPE. Although we STRONGLY recommend that you pre-order, there are other ways to get pie. We make pie for sale on open shop days including the week before Thanksgiving. Come by during business hours to purchase a Thanksgiving pie from our in-store inventory. These pies can be frozen and reheated. Come early for best selection.
Wait, I can freeze my pie?... YES. The pies freeze very well. the one significant exception is Traditional Pumpkin. In our opinion. Traditional Pumpkin should be eaten as soon as possible. If you are purchasing pumpkin pie for longer storage, consider Pumpkin Chiffon or Pumpkin Praline, both of which store beautifully.
Tuesday, November 26 - Pre-order Pickups ONLY. No walk-in sales.
Wednesday, November 27 - We hold one final sale at 3 PM for people who didn't get pie earlier. There is usually a significant line prior to this sale, so we recommend you come early. We sell until 5 PM or sold out.
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3. What pies will be available?
- Apple Caramel Crumb
- Mom's Traditional Apple [VEGAN also available]
- Triple Berry Crumb
- Triple Berry VEGAN
- Southern Pecan with a Splash of Bourbon
- Pumpkin Chiffon in Gingersnap Crust
- Brown Sugar Pumpkin (aka Traditional)
- Southern Pumpkin Praline - Award Winner!
- Wendy's Miami Key Lime
- Salted Caramel Chocolate Chess
Wait. What about Sweet Potato? OK. We hear you about Sweet Potato. We will try to make Sweet Potato in the weeks before Thanksgiving so that our customers can buy to freeze. Watch our weekly menu and follow us on the social media for Sweet Potato announcements.
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4. Will you have quiche, chicken pot pie or other savory pie?
FOR A WHILE. Chicken Pot Pie is available until November 9 (or sold out) and we will have quiche until Sunday, November 17. However, the week before Thanksgiving and the week of Thanksgiving, we only make sweet 10" pies. Savory options will become available when we reopen on Wednesday, December 4.
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5. Will you have cinnamon rolls, scones, brownies, cookies & small pies?
FOR A WHILE. We will have most of our regular menu up until Sunday, November 17. We will only have full-size 10" sweet pies the week before and the week of Thanksgiving.
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6. How do I preserve my pie for Thanksgiving?
If you pickup your pie on the Tuesday (November 26) or Wednesday (November 27), we recommend refrigerating your pie until Thanksgiving and reheating day of. If you picked up your pie before that we recommended freezing and reheating.
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7. What happens if I'm late picking up?
PLEASE pick up at your chosen time. If you are running late, but still arriving before close that's fine, but please let us know. If you can't make it on your pickup day, please call us & we will hold a pie for one day in our refrigerator EXCEPT...Any pies not picked up by 3 PM on Wednesday, November 27 will be frozen to be picked up after Thanksgiving.
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8. When can I place a pre-order to pick up AFTER Thanksgiving?
Pre-orders for post-Thanksgiving through Christmas will open on November 29.
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THANK YOU & A REQUEST
We are grateful & honored that you want to make our pie a part of your Thanksgiving table. As stressed as you may feel about making your meal perfect, we feel the same way about making your perfect pie.
Our talented & amazing staff will be working at an unprecedented level to make as many pies as they can while maintaining our high quality standards.
Please be kind to everyone trying their best to serve you with a smile.