FAQ Holiday Pie
December is a time of exceptional demand, here are answers to our most frequently asked questions:
1. Can I Pre-order?
YES! ALL PRE-ORDERS for DECEMBER are accepted ONLINE.
- Pre-order for the Week of December 2 - 5 opens on November 20 at 2 PM
- Pre-order for the Week of December 9 - 13 opens on November 23 at Noon
- Pre-order for the Week of December 16 - 19 opens on December 1 at Noon
- Pre-order for December 22 opens on December 3 at Noon
- Pre-order for December 23 opens on December 4 at Noon
2. Can I just walk in to buy pie?
Yes! Although we do find ourselves in a time of significant demand.
1. WALK IN - We bake every morning that we are open. Generally, the earlier you come the more options you will have. If you purchase pie for more than three days in the future, FREEZE YOUR PIE. Items do sell out. Check this website to see what is SOLD OUT (we update throughout the day, but not in real-time) or call us for real-time data. We will not be open for walk-in sales the week of Christmas except for the Last Chance Sale (see #2)
2. LAST CHANCE SALE - We will have a last chance sale on Wednesday, December 23rd at 2 PM. We bake everything we have and sell it on a first-come, first-served basis. We will publish the number of pies available when we have it. For fairness, we limit the number of pies per person to 4. There is usually a line before the sale begins, so please plan accordingly.
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3. What pies will be available?
The pies available for the two weeks leading up to Christmas will be:
- Mince (vegetarian) - if you like Mince Pie, you know what it is :)
- Tart Cherry [Crumb or Flaky Top] - Vegan Option Available for pre-order only
- Raspberry Almond Crumb
- Peppermint Chocolate Mousse Pie
- Mile High Chocolate Pie
- Chocolate Bourbon Pecan
- Chocolate Caramel Chess
- Southern Pecan - contains bourbon
We make a set number of each flavor on each day and some flavors will sell out before the date closes.
In the first two weeks of December other flavors will be available. Check the website for the weekly menu when it's posted.
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4. Will you have quiche, chicken pie or other savory pie?
We will have Chicken Pot Pie December 9-18. We will have quiche up through December 23.
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5. Will you have cinnamon rolls, scones, brownies, cookies & small pies?
We will have cinnamon rolls, scones, brownies and cookies for most of December, but we will stop making small pies after December 13.
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6. How do I preserve my pie for Thanksgiving?
If you pick your pie on the Tuesday (November 24) or Wednesday (November 25), just refrigerate your pie until Thanksgiving and reheat day of if you have a regular pie. Please note that Pumpkin Chiffon, Mile High Chocolate, Key Lime and other cold pies should NEVER GO IN THE OVEN [You laugh, but it has happened].
If you pick up your pie before November 24, please freeze and reheat, if appropriate (not Chiffon, Mile High, Key Lime). Your pie will still be wonderful. Heather & Wendy serve previously frozen pies to their own families every year and provide detailed instructions. Videos!
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7. I'm running late for pickup, what should I do?
PLEASE pick up at your chosen time. If you are running late, but still arriving before we close that's fine, but please let us know. If you can't make it on your pickup day, please call us & we will hold a pie for one day in our refrigerator EXCEPT...Any pies not picked up by 2 PM on Wednesday, November 25 will be forfeited without a refund.
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8. When can I place a pre-order to pick up AFTER Thanksgiving?
POST-Thanksgiving Online Pre-orders open soon.
ALL PRE-ORDERS are accepted ONLINE.
- Pre-order for the Week of December 2 - 5 opens on November 20 at 2 PM
- Pre-order for the Week of December 9 - 13 opens on November 23 at Noon
- Pre-order for the Week of December 16 - 19 opens on December 1 at Noon
- Pre-order for December 22 opens on December 3 at Noon
- Pre-order for December 23 opens on December 4 at Noon
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THANK YOU & A FINAL REQUEST
We are grateful & honored when you choose us for Thanksgiving or any day. We take this responsibility seriously. We make all we can keeping our focus on quality. Quality over quantity, always.
Please be kind. The sad fact is that this is the time of year when we get the most negative online reviews, mostly from people who:
- Were frustrated from waiting in line or
- Didn't end up getting a pie at all
We get it. You are stressed. Please also be kind.
Our ingredients are fresh and our machines are talented human beings. We will all be working to make as many pies as we can while maintaining our high quality standards.